Read and underline the correct alternative

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Reception: Can I help you?

Woman: I can't get into my room. The key card doesn't seem to work.

Reception: Are you putting it into the slot correctly, with the arrow facing you and pointing down?

Woman: I think so. The door handle just won't turn.

Reception: When you insert the card, a little green light shows on the lock. Take the card out and turn the handle to open the door.

Woman: 1 didn't see a light. Do I have the correct key card?

Reception: I'll ask one of the porters to come up with you.... Tony, can you help this lady...

Reception: Hello, reception.

Man: This is room 323. I've just got into my room but none of the lights work.

Reception: Have you got your key card?

Man: Yes.

Reception: The control switch is just inside the door of your card into the slot there.

Man: Ah! Wonderful. Thank you so much.

Reception: Don't remove the card until you leave the room...

Woman: Reception?

Reception: Yes, Luca speaking. How can I help you?

Woman: This is 531. Our room is very hot and stuffy and we can't open the windows.

Reception: The windows don't open, I'm afraid, because of security. Have you got the remote control to switch the air conditioning on?

Woman: Only the TV one.

Reception: It's the same remote. Can you see an on/off button with an air con symbol?

Woman: Ah... yes.

Reception: Point the remote at the air conditioning unit and press.

Woman: Great. It's on. Thank you.

Reception: Use the plus or minus buttons to set the temperature.

Woman: Thanks very much...

Man:... Hello. Can you tell me how to change the bath tap so I can have a shower?

Reception: Of course. Just pull up the silver knob on top of the bath tap.

Man: Pull up? That sounds straightforward. Thanks.

Reception: No problem...

Woman:... I've tried and tried to make the safe deposit box work, but it won't lock.

Reception: Right, let's try together.

Woman: OK, I'm ready.

Reception: Put your valuables into the box.

Woman: Right, they're in.

Reception: Then close the door and enter any 4-digit code by pressing the buttons on the door.

Woman: Right... And I've turned the knob.

Reception: No, not yet.

Woman: Ah...

Reception: Enter the code. Then turn the little knob and enter the same code again.

Woman: Right, yes. I heard it lock.

Reception: Good. To unlock, just key in the code.

Woman: Brilliant. Thank you so much.

Reception: You're welcome.

1. The woman has a problem using her key card/door key.

2. The receptionist offers to come/asks a porter to help her.

3. The man in 323 doesn't know how to make the lights work/hasn't got his key card.

4. The receptionist tells him to leave the key card in/ remove the key card from the slot.

5. The air conditioning isn't working/switched on in 531.

6. The man wants to take a shower/bath.

7. You enter the code before/after you close the door of the safe deposit box.

8. You use another/the same 4-digit code to open the box.

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