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Business Letters

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1. Label the parts of the letter choosing the words from the box. The first has been done already. Continue, please:

date recipient’s address

references complimentary ending

concluding paragraph signature

position letterhead -1

main paragraph introductory paragraph

salutation sender’s address

 

  Autoworld LTD
  12 Pine Eastate, Westhornet, Bedfordshire, UB18 22BC tel. 901723456, fax 901767893 e-mail: autoworld@hot.mail
  Michael Scott, Sales Manager Smith and Brown Co, North Molton street, Oxbridge OB 84 9TD  
  Your ref. 131/14 Our ref. ST/MN/24/14  
  4 March, 2014  
  Dear Mr. Scott,
  Thank you for your letter of 20 February, explaining that the super widgets, catalogue reference X-3908, are no longer available but that ST-1432 made of the same specifications but using a different alloy, are now available instead.
  Before place an order I’d like to see samples of the new super widgets. If they are as excellent as you say we’ll order them. You must understand I must safeguard Autoworld’s interests and make sure the quality is satisfactory. Apart from anything else I’d be happy to cooperate with Smith and Brown Co, whose service has always been good.
  I would be grateful if you could send me samples as soon as possible.  
  Yours sincerely,
  Simon Thomas
  Production Manager

2. In this letter all the parts are mixed up. Organize the letter so that everything is in the right place (put the correct number in the first column). The first position is placed already. Continue, please:

 

... 14 March, 2014  
... Sales Manager  
... Yours truly,  
... Thank you for your letter. I’m afraid that we have a problem with your order.
1. Agrotrade LTD
... Dear Mr. Thomas,  
... Your ref. MS/WD/22/14 Our ref. ST/MN/35/14  
... I look forward to hearing from you.  
... Unfortunately the manufacturers of the parts you wish to order have informed us that they cannot supply the parts until August. Would you prefer us to supply a substitute, or would you rather wait until the original parts are again available?  
... Simon Thomas, Production Manager Autoworld Ltd, 12 Pine Eastate, Westhornet, Bedfordshire, UB18 22BC  
... Alex Green  
... 49 Featherstone Street, Lo ndon EC1Y 8SY tel. 020 7233432, fax 020 7233434 e-mail: agrotrade @ mailboxuk.com

3. Write an answer from Simon Thomas, Autoworld Ltd, to Alex Green, Agrotrade Ltd (Business Letters 2 ). Does he agree to have a substitute or prefer to wait for the original parts? Make a decision. Draw some arguments to support your choice:

 

Тема 4. Відрядження. Подорож (автомобіль, потяг, літак). Бронювання квитків. Митний контроль. Планування роботи. Бізнес-план.


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